Management

Oct
07

How Do You Deal with Conflict?

Conflict is defined as a difference of wants, needs, or expectations.  The workplace is filled with people who have differences of wants, needs, and expectations.  Naturally, conflicts will occur.  These conflicts can be an asset to the organization. If managed correctly, they may be opportunities for creativity, collaboration, and improvement. 5 Conflict Management Styles So, […]

By jay@americanwatercollege.org | Certificate Programs . Continuing Education . Leadership . Management
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May
07

What is Learning Management?

In short, it’s assigning and tracking all the courses an operator takes. When this process of assigning and tracking courses is incorporated into one system it’s called a Learning Management System. Learning Management is one of the most important aspects of training. Even if you don’t have a system dedicated to it, you likely have […]

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May
01

Automate Your CEU and Safety Compliance Training

Every organization has training requirements. We know it, you know it, OSHA knows it. You need to manage the Safety Compliance training as well as CEUs for License renewal. How you administer that training is where things get mixed up. Some prefer classroom training, some online training, some prefer a mix of online and classroom. […]

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Dec
15

How to Stay Focused at Work

Our constant access to information is killing our productivity.  Do you and your coworkers start your day by picking up your phones and getting lost in a stream of notifications and information? Maybe it’s an endless barrage of texts, tweets, and emails.  This digital fog can negatively impact you throughout the day and reduce your effectiveness and […]

By jay@americanwatercollege.org | Leadership . Management
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Dec
13

Maximizing One-on-One Meetings

You know it’s important to regularly check in with each of your employees.  But too often one-on-one meetings are rushed and disorganized. How can you make the meetings more productive and collaborative? What do you need to change as the manager?  What do you need to ask your direct report to do differently? Here are 7 tips to […]

By jay@americanwatercollege.org | Leadership . Management
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Dec
08

How to Correct a Bad Decision

Have you ever made a bad decision? If we’re honest, we’d all have to admit we have. No one likes making bad decisions, but they’re a fact of life.  Maybe you hired the wrong person, chose the wrong vendor, or launched a new program that no one seems to want. Your value as a manager is not […]

By jay@americanwatercollege.org | Leadership . Management . Uncategorized
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Dec
06

Should a Leader Admit Failure?

Do you ever fail?  Do you admit it when you do?  Should you? I think it is critical for leaders to admit failure when it happens.  Many people try cover over mistakes and pretend they didn’t happen.  Others try to shrug off missteps as things that happen to everyone. While doing so might seem harmless, […]

By jay@americanwatercollege.org | Leadership . Management . Uncategorized
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Nov
29

Questioning the Answer

When it comes to making important decisions, always question the answer.  In their Harvard Business Review article “The Big Idea: Before You Make That Big Decision,” Daniel Kahneman, Dan Lovallo, and Olivier Sibony offer a Decision Quality Control checklist you can use to do just that. This 12-question checklist is designed to help leaders discover […]

By jay@americanwatercollege.org | Leadership . Management
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