Workforce Development

May
28

3 Steps to Create a Course

Last week I discussed the importance and the value of adding your own content into an LMS. That is, to develop a training plan for all your systems to capture the institutional knowledge you and your operators have and pass it on in an organized fashion. The question that would naturally come up next is […]

DETAIL
May
24

5 Behaviors of a Cohesive Team

A productive and cohesive team makes better decisions, leverages the skills and ideas of all team members, avoids wasting time and energy on politics and destructive conflict, and is more fun to be on.  Listen as the Water Brothers discuss the 5 Dysfunctions of a Team and give some tips on how to overcome them […]

DETAIL
May
21

Why Create your own content?

Developing a training program and material for new employee orientation is something most utilities know is a good idea, but they lack the knowledge or system to implement a thorough program. They resort to job shadowing methods. Job shadowing is effective for the situations the supervisor encounters but will likely miss some key irregular scenarios. […]

DETAIL
May
09

How to Resolve Conflict

Conflict arises when individuals and teams have different wants, needs, or expectations. Water and Wastewater Utilities are filled with people who have different wants, needs, and expectations. Naturally, conflict will arise. The question is, will the conflict become an asset or a liability. Unresolved conflict is detrimental to an organization. Listen as the Water Brothers […]

DETAIL
May
07

What is Learning Management?

In short, it’s assigning and tracking all the courses an operator takes. When this process of assigning and tracking courses is incorporated into one system it’s called a Learning Management System. Learning Management is one of the most important aspects of training. Even if you don’t have a system dedicated to it, you likely have […]

DETAIL
May
06

Leadership Development 1 of 2

Listen as the Water Brothers discuss their Effective Utility Management certificate program and leadership development at water and wastewater utilities.

DETAIL
Apr
29

Managing Change and Transition

Are you ready to lead your team through the next change? Water sector utilities are experiencing change at a rapid rate these days. Effective utility managers are equipped to lead their teams through change and transition. Listen as the Water Brothers discuss the importance of helping your team navigate the different phases of transition that […]

DETAIL
Apr
10

Water Utility Communication

Does your utility have a communication plan? Listen as the Water Brothers talk to The H2du0, Stephanie Zavala and Ariane Shipley from Rogue Water about communication and the water utility.  They discuss building bridges between the water industry and the people they serve and the importance of communication as a fundamental building block for building […]

DETAIL