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Conflict arises when individuals and teams have different wants, needs, or expectations. Water and Wastewater Utilities are filled with people who have different wants, needs, and expectations. Naturally, conflict will arise. The question is, will the conflict become an asset or a liability. Unresolved conflict is detrimental to an organization. Listen as the Water Brothers […]
In short, it’s assigning and tracking all the courses an operator takes. When this process of assigning and tracking courses is incorporated into one system it’s called a Learning Management System. Learning Management is one of the most important aspects of training. Even if you don’t have a system dedicated to it, you likely have […]
Listen as the Water Brothers discuss their Effective Utility Management certificate program and leadership development at water and wastewater utilities.
Are you ready to lead your team through the next change? Water sector utilities are experiencing change at a rapid rate these days. Effective utility managers are equipped to lead their teams through change and transition. Listen as the Water Brothers discuss the importance of helping your team navigate the different phases of transition that […]
Does your utility have a communication plan? Listen as the Water Brothers talk to The H2du0, Stephanie Zavala and Ariane Shipley from Rogue Water about communication and the water utility. They discuss building bridges between the water industry and the people they serve and the importance of communication as a fundamental building block for building […]
Does your team operate at peak performance? Listen to the Water Brothers discuss the simplicity and power of a performance management program. You’ll get tips on how to improve the morale and performance of your team using a few basic tools.
Does your training program: Capture institutional knowledge before experienced employees walk out the door? Automatically deliver, monitor, and record water industry and site-specific training? Help your operators get licensed by passing their exams the first time? Listen to the Water Brothers and learn how you can have your own site-specific training academy at your water or […]
Storytelling can be very useful in a variety of organizational settings. You can tell stories for presentations, managing staff, motivating colleagues, and training. In our Effective Utility Management workshops, we have a structured training module to help you learn about this powerful tool for communication and influence. Your position as a manager and leader can […]