Management

Jul
12

How to Resolve Conflict

Conflict is a state of antagonism, heightened competition or struggle.  It often erupts when people take different positions on an issue and hold fast to their positions.  Reconciling the different positions generally requires going below the surface.  It is helpful to separate issues, positions and interests. Issue – A point or matter of discussion, debate, […]

By jay@americanwatercollege.org | Leadership . Management . Uncategorized
DETAIL
Jul
05

How Do You Deal with Conflict?

Conflict is defined as a difference of wants, needs, or expectations.  The workplace is filled with people who have differences of wants, needs, and expectations.  Naturally, conflicts will occur.  These conflicts can be an asset to the organization. If managed correctly, they may be opportunities for creativity, collaboration, and improvement. 5 Conflict Management Styles So, […]

By jay@americanwatercollege.org | Certificate Programs . Continuing Education . Leadership . Management
DETAIL
Jun
28

How to Manage Change and Transition

Effective leaders consistently embrace and manage change in order to improve organizational effectiveness. According to William Bridges, author of Managing Transitions, change is the event and transition is the psychological process one goes through when experiencing change.  Even if the change is perceived as a good change, there is still a process we have to go […]

By jay@americanwatercollege.org | Certificate Programs . Continuing Education . Leadership . Management
DETAIL
Jun
22

How Do You Lead Change?

A critical expression of leadership is the ability to produce change within an organization. Caretaker managers can keep things going on a steady path, but leaders are required if the organization is to pursue a new path or rise to a significantly higher level of performance.  A primary competency of leadership is the ability to […]

By jay@americanwatercollege.org | Certificate Programs . Continuing Education . Leadership . Management
DETAIL
Jun
14

5 Traits to Look for When Hiring

When trying to hire the best and the brightest, most managers look only at education and experience.  The problem is, past performance does not necessarily predict future success. And education doesn’t make a big difference in the long term. It may give a candidate a short head start, but unless a person is committed to […]

By jay@americanwatercollege.org | Leadership . Management . Uncategorized . Workforce Development
DETAIL
Jun
07

How to Set SMART Goals

I once heard about a billboard along the side of a busy freeway that read, “If you don’t know where you are going, any road will do.”  Basil S. Walsh once wrote, “If you don’t know where you are going, how can you expect to get there?” Do you show up to work each day knowing […]

DETAIL
May
26

Characteristics of Great Performance Management Routines

The effectiveness of a manger’s performance management system will be determined by his routine.  By following a performance management routine, great managers develop a rhythm of meetings and conversations with employees wherein work is planned, expectations are set, performance is monitored, and employees are developed and rewarded. In their book First, Break All the Rules, […]

By jay@americanwatercollege.org | Leadership . Management . Uncategorized
DETAIL
May
05

Fixing Your Fatal Flaws

Last time we talked about building on your strengths as the best way to improve your ability to lead.  We said that you shouldn’t focus on shoring up your weaknesses, but rather to give more attention to developing and building on your strengths.  We concluded by warning you about some weaknesses that must be addressed […]

By jay@americanwatercollege.org | Leadership . Management
DETAIL