5 Traits to Look for When Hiring

When trying to hire the best and the brightest, most managers look only at education and experience.  The problem is, past performance does not necessarily predict future success. And education doesn’t make a big difference in the long term. It may give a candidate a short head start, but unless a person is committed to […]


How to Set SMART Goals

I once heard about a billboard along the side of a busy freeway that read, “If you don’t know where you are going, any road will do.”  Basil S. Walsh once wrote, “If you don’t know where you are going, how can you expect to get there?” Do you show up to work each day knowing […]


Fixing Your Fatal Flaws

Last time we talked about building on your strengths as the best way to improve your ability to lead.  We said that you shouldn’t focus on shoring up your weaknesses, but rather to give more attention to developing and building on your strengths.  We concluded by warning you about some weaknesses that must be addressed […]


The Power of Knowledge

  Knowledge isn’t power until it is applied. -Dale Carnegie What is Knowledge? The word knowledge is often confused for information or data. The dictionary defines knowledge as: Fact or condition of knowing something with familiarity gained through experience or association. Knowledge management, however, is a program or system designed to create, capture, share and […]

By admin | Management

Knowledge Management Series

Today we begin a series of blog posts centered on Knowledge Management. Today’s culture and workplace thrive on knowledge. The old adage says, “Knowledge is power.” But knowledge can only be translated into power if it is organized and applied.  At American Water College, we believe that “applied knowledge is power.”   Organizations that allow […]


Changing Management Training

‘Tis the season…for training! American Water College is pleased to present regional management classroom training in Sonoma County, California, this week!   Much like the inner gears of a machine, the relationship between management and operations are a closely-knit relationship that requires both sides working in sync. When managers and leaders in the organization have […]


Leadership and Communication

Every good leader must possess good communication skills. In order to maintain a good work environment, it is crucial that those in leadership learn and practice good communication habits. Our Leadership Training Program provides tools for communicating effectively with different personality types, diffusing emotional issues and highly-charged conversational topics, and communicating in a way that […]


Reasons New Managers and Supervisors Fail: Lack of Change Management Skills

There is one thing that’s certain in this digital age we live in – change happens at a very rapid pace.  The manager who is not able to lead through the ever-changing work environment will not be effective and will lose the respect of their subordinates and superiors.  Whether it’s the changing workforce, the increased […]