Author: jay@americanwatercollege.org

The effectiveness of a manger’s performance management system will be determined by his routine.  By following a performance management routine, great managers develop a rhythm of meetings and conversations with employees wherein work is planned, expectations are set, performance is monitored, and employees are developed and rewarded. In their book First, Break All the Rules, […]

Great Leaders Focus on Strengths Research conducted by Jack Zenger and Joe Folkman indicates there are five clusters of strengths that should be developed in order to be perceived as a great leader. In our Effective Utility Management workshops, our participants conduct a Strengths & Weaknesses Assessment and are encouraged to focus on developing their strengths […]

  Change your habits and you can change your life. This is a strong statement, but it’s true.  The Habit poem is a great reminder of this truth.  I’ve seen it in my own life and I’ve seen it in many of the individuals I’ve had the privilege of working with over the years.  Aristotle said “We […]