In order to have the best learning experience, the student’s internet access and computer system should meet or exceed the following minimum requirements:
- Internet Access – High-speed internet (DSL, 4G or faster) is needed in order to stream the videos in each lesson
- Computer – Any computer capable of running a modern browser
- Mobile Device – Any Android or Apple phone or tablet with a modern browser
- Browser – Google Chrome, Safari, Mozilla Firefox, or Microsoft Edge
Customer Service and Student Support
In order to provide a high-quality learning experience, all students have access to support staff and an instructor to answer any and all questions regarding the course in which they are enrolled. This includes technical and course material questions. Our staff is available for assistance by phone (661-874-1655) at the following times:
- Monday – Thursday: 9 AM – 5 PM PT
- Friday: 9 AM – 12 PM PT
Students can submit questions through the “Student Support Team” link available within every course. Emails will be responded to within 24 hours. Additionally, individuals can utilize the LiveChat option available on every page of this website during our normal business hours.
Section 508 and ADA Accessibility
Every effort to comply with the requirements of Section 508 and ADA has been made when developing our website and learning platform by consider the following attributes:
- Text Alternatives – Provide text alternatives for any non-text content so that it can be changed into other forms people need, such as large print, braille, speech, symbols or simpler language.
- Time-based Media – Provide alternatives for time-based media.
- Adaptable – Create content that can be presented in different ways (for example simpler layout) without losing information or structure.
- Distinguishable – Make it easier for users to see and hear content including separating foreground from background.
- Keyboard Accessible – Make all functionality available from a keyboard.
- Enough Time – Provide users enough time to read and use content.
- Seizures – Do not design content in a way that is known to cause seizures.
- Navigable – Provide ways to help users navigate, find content, and determine where they are.
- Readable – Make text content readable and understandable.
- Predictable – Make Web pages appear and operate in predictable ways.
- Input Assistance – Help users avoid and correct mistakes.
- Compatible – Maximize compatibility with current and future user agents, including assistive technologies.
There are 3 elements that play a role on whether a web platform can meet the attributes listed above:
- The LMS software – Our LMS has taken into its design the above attributes. For example, we offer alternatives for all images (alt tags), we make no use of Java or Flash and we do not use strictly colors to convey information. We also offer a consistent navigation to make the system predictable.
- The browser – A modern browser is essential to make a system Section 508 and ADA compatible. For example, a browser offers tools to navigate a page with the keyboard, ways to increase/decrease the font-size and help users enter data to forms. It is assumed that a user needed our accessibility features will use an up-to-date browser with these features.
- The content – Many of the accessibility requirements reside on the content. Our content is created in a manner to allow for accessibility. As an example, our video lectures either have closed captions or the text is presented on the screen as the instructor narrates the lesson.