Today, the water and wastewater industries are more complex than ever before.  As the industries change, there is a strong need for effective leadership. This course is designed to introduce students to the regulatory process, utility management competencies, utility strategic planning basics, and the continuous improvement process.

Upon successful completion of the course requirements and registration in the complete program, students will receive credit towards completion of Basic Utility Planning and Management which is applicable toward a Certificate in Effective Utility Management from American Water College.