EFFECTIVE UTILITY MANAGMENT CERTIFICATEWhat our students are saying . . .Basic InformationAmerican Water College and California State University, Fresno have collaborated on this program in order to accomplish the following goals:Provide Industry Specific Management TrainingProvide Affordable Leadership TrainingProvide a Blended-Learning ProgramThrough the combination of online learning and classroom training events, you will gain the skills and knowledge you need to become an effective leader in your organization.Who it’s forThis Effective Utility Management Certificate Program is designed for:–The industry professional interested in becoming a leader in their organization–The supervisor looking to gain new skills and knowledge in the art of leading–The manager ready to take their management to the next levelUniversity CertificationStudents can enroll in the California State University, Fresno Division of Continuing and Global Education and receive a certificate for each module. Additionally, each module will be added to the student’s Professional Development transcript. Upon completion of all six modules, the student will receive the Effective Utility Management certificate.BenefitsThis Effective Utility Management Certificate Program will:Give you industry specific knowledge in the areas of leadership and management.Distinguish you from other job applicants by showing a commitment to learning and improving your management skills.Allow you to obtain optional certification from California State University, Fresno. Classroom Modules Effective Utility Management 1Module 1 is for anyone in a leadership position at a utility. This course will teach you how to put management and leadership skills to work for you and your organization.Topics Covered:Leadership DevelopmentPerformance ManagementLeading Change and TransitionResolving ConflictLeading High-Performance TeamsEffective Utility Management 2Module 2 consists of a series of skill-building sessions, specifically designed to help you become a more effective manager and leader in today’s changing business climate.Topics Covered:Leadership and InfluenceCritical Thinking SkillsCreative Problem SolvingCritical Decision MakingCoaching and MentoringEffective Utility Management 3Module 3 is designed to help the utility managers continue expanding their leadership capacity as well as that of their staff.Topics Covered:Five Levels of LeadershipKnowledge ManagementWorkforce DevelopmentSuccession PlanningEmotional Intelligence View Scheduled Classes! View Scheduled Classes! View Scheduled Classes! Online Modules Effective Utility Management 4Today, the water and wastewater industry is more complex than ever before. As our industry changes, there is a strong need for effective leadership.Topics Covered:The Regulatory ProcessUtility Management CompetenciesUtility Strategic Planning BasicsThe Continuous Improvement ProcessUtility AccountingUtility Money ManagementThe Budgeting ProcessSetting Utility RatesEffective Utility Management 5This second module covers advanced topics relating to the effective management of modern water and wastewater utilities.Topics Covered:Operations ManagementMaintenance ManagementPrivatizationCapital Improvement ManagementConstruction Design Process ManagementConstruction Process ManagementLeveraging Information TechnologyEffective Utility Management 6This third module on effective utility management shows you how to use the Balanced Scorecard approach to utility management.Topics Covered:Introduction: A Balanced ScorecardTraining and Communication PlanningDeveloping Your Mission, Values and VisionMapping Out a StrategyDeveloping Performance MeasuresCreating Organizational AlignmentTracking and Reporting ResultsSustaining Strategic Success Enroll Now! Enroll Now! Enroll Now!Enrollment Information:Enrollment options:Select the course above and self-enrollCall our office at 661-874-1655Program CostsBecause affordability is important to us, each class costs only $499.You may enroll in each class individually, and spread out the cost over the entire course of the program.Everything you will need to complete the course, including all books and materials, is covered by your enrollment.